Hi
Raise a non technical case on SAP support and they will help you. This is what they sent me:
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Your support has migrated to the SAP Service Market Place portal at http://service.sap.com/sybase/support
Following is information you will need to access that portal.
SAP Customer number: xxxxxxxxxx
Installation Number: xxxxxxxxxxxx
S-User ID: xxxxxxxxxx
You will also need a password or use the reset option.
Please see the following videos for information on how to use the Portal.
Create system without license key: http://www.youtube.com/watch?v=ReKlqppl_TU
Opening Sybase messages: http://www.youtube.com/watch?v=FRSHqRg8xnI
General SY license keys: http://www.youtube.com/watch?v=zYw1cP_jiDY&feature=c4-overview&list=UUGq-887nWHJ23h_dJi19FEw
SAP SMP Sybase Set Single Sign On Certificate EN http://www.youtube.com/watch?v=fZ01ZTaPfLY&feature=c4-overview&list=UUGq-887nWHJ23h_dJi19FEw
Please don't hesitate to contact us if you have further questions.
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Hope that helps.
David