Hi Experts,
We are implementing ERMS in our project for receiving e-mails to agent groups. We are having Lotus notes as our e-mail server. E-mails also have large attachments (>10MB attachments). Did any of you experience issues with large attachments and different attachment types especially with e-mails forwarded from Lotus notes to CRM and consumed by ERMS rules engine for routing? Is having Microsoft exchange server as e-mail server mandatory for e-mail forwards from mail server to SAP CRM to be able to use ERMS functionality for routing?
Regards,
Praveen
