Hi Ravi
I took a very brief look yesterday. Today I was taking some classes. I will look more tomorrow. I can tell you that when I looked at it, there were some weird errors coming up - nothing to do with the actual issue, so need more time...
BTW.; if this is a critical issue, you do have the option of creating a phone incident here:
Crystal Single Case Technical Support - SAP Business Objects US Online Store | SAP Online Store
(Just an FYI, nothing else 
)
- Ludek